Privacy Policy

Last Updated: June 27, 2026

At Paul & Leonora London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact our customer support.

By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions regarding this policy, please contact us at:

Email: paulleonoralondon@gmail.com

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

Full name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely through our payment providers and never stored on our servers)
IP address
Browser and device information
Order history and transaction details
Website usage data collected through cookies and similar technologies
Customer service communications

Providing certain information is necessary to process and deliver your order.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments securely
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries and requests
Improve our products, services, and website
Detect and prevent fraud or unauthorized activities
Comply with legal and regulatory obligations
Send promotional emails and marketing communications where you have provided your consent

We only process your personal data for legitimate business purposes and in accordance with applicable privacy laws.

3. Legal Basis for Processing

Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we process your personal information on one or more of the following legal bases:

Performance of a contract (to fulfill your order)
Your consent (for example, marketing communications)
Compliance with legal obligations
Our legitimate business interests, including fraud prevention, customer support, and improving our services

4. Sharing Your Information

We only share your personal information when necessary to operate our business and provide our services.

Your information may be shared with:

Secure payment providers for payment processing
Shipping and logistics partners responsible for delivering your order
Trusted suppliers responsible for fulfilling and shipping products
IT service providers that support our website and systems
Analytics and marketing service providers, subject to your cookie preferences
Government authorities where disclosure is legally required

We never sell or rent your personal information to third parties.

As some products are shipped directly from our international suppliers, your personal information may be transferred outside your country or the European Economic Area (EEA). Where applicable, we take reasonable measures to ensure appropriate safeguards are in place to protect your personal data.

5. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet our legal obligations
Resolve disputes
Enforce our agreements

Certain records, such as invoices and accounting information, may be retained for the period required by applicable tax and financial regulations.

6. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions properly
Improve your browsing experience
Analyze website traffic and performance
Personalize content where applicable
Support advertising and marketing activities

You can manage or disable cookies through your browser settings or our cookie banner. Please note that disabling certain cookies may affect the functionality of our website.

For more information, please refer to our separate Cookie Policy.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Our website uses SSL (Secure Socket Layer) encryption to help protect data transmitted between your browser and our servers.

While we strive to protect your information using commercially reasonable security measures, no online transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your personal information
Restrict certain processing activities
Object to the processing of your personal data
Withdraw your consent at any time where processing is based on consent
Request a copy of your personal data in a portable format
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

paulleonoralondon@gmail.com

We will respond to your request within the timeframe required by applicable law.

9. Third-Party Services

Our website may contain links to third-party websites or use services operated by third parties. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or services.

The most recent version will always be published on this page with the updated revision date.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Paul & Leonora London

Email: paulleonoralondon@gmail.com