Terms and Conditions

Terms & Conditions

Last Updated: June 27, 2026

These Terms & Conditions govern the use of the Paul & Leonora London website and apply to all purchases made through our online store.

By accessing our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Policy, Return Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you have any questions regarding these Terms, please contact us at:

Email: paulleonoralondon@gmail.com

1. Acceptance of These Terms

By placing an order with Paul & Leonora London, you agree to be legally bound by these Terms & Conditions.

These Terms apply to every purchase made through our website and supersede any conflicting terms proposed by the customer unless agreed to in writing.

2. Product Information

We make every reasonable effort to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date.

However:

  • Product colours may vary slightly depending on your monitor or mobile device.

  • Measurements may vary slightly due to manual production processes.

  • Packaging and presentation may occasionally differ from product images.

  • Minor typographical, pricing, or technical errors may occur.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

If a payment cannot be successfully authorized, your order will not be processed.

Paul & Leonora London reserves the right to refuse or cancel any order where fraud, unauthorized transactions, pricing errors, or unusual purchasing activity is reasonably suspected.

4. Order Processing and Delivery

We work with trusted international suppliers to fulfill customer orders efficiently.

Estimated processing time:

1–3 business days

Estimated shipping time after dispatch:

1–7 business days, depending on the destination.

Products may be shipped directly from one of our international fulfillment partners.

Although we aim to deliver all orders within the estimated timeframe, delivery dates are estimates only and may be affected by:

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Weather conditions

  • High shipping volumes

  • Other circumstances beyond our reasonable control

Such delays do not automatically entitle customers to compensation, cancellation, or refunds where prohibited by applicable law.

Customers are responsible for complying with any local customs regulations or import requirements applicable in their country.

5. Returns and Order Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, exchanges, and refunds.

Because orders begin processing shortly after they are placed, cancellation requests cannot always be accommodated.

If you need to modify or cancel an order, please contact us immediately at:

paulleonoralondon@gmail.com

We will make every reasonable effort to assist where possible.

Customers are encouraged to contact us before initiating a payment dispute or chargeback so we have an opportunity to resolve any concerns directly.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Paul & Leonora London shall not be liable for:

  • Delays caused by shipping carriers or customs authorities.

  • Delivery delays resulting from circumstances beyond our reasonable control.

  • Incorrect delivery due to inaccurate information provided by the customer.

  • Indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability for any claim relating to an order shall not exceed the purchase price paid for the relevant product, except where otherwise required by applicable law.

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

7. Intellectual Property

All content displayed on this website, including but not limited to:

  • Text

  • Images

  • Product photography

  • Logos

  • Graphics

  • Website design

  • Branding

  • Icons

  • Digital content

is the exclusive property of Paul & Leonora London or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

8. Complaints

We value customer feedback and aim to resolve all concerns promptly.

If you have a complaint regarding your order, please contact us at:

paulleonoralondon@gmail.com

We aim to respond within five (5) business days.

To help us investigate your request efficiently, please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs where applicable

Providing complete information allows us to offer the quickest possible resolution.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the sale of goods and consumer contracts, without prejudice to any mandatory consumer rights that apply in your country of residence.

Any disputes arising from these Terms shall be submitted to the competent courts where required under applicable law.

10. Changes to These Terms

Paul & Leonora London reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically before making a purchase.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Paul & Leonora London

Email: paulleonoralondon@gmail.com