Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: June 27, 2026

At Paul & Leonora London, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver your order, as well as what you can expect throughout the shipping process.

If you have any questions regarding your shipment, please contact us at:

Email: paulleonoralondon@gmail.com

1. Order Processing

Once your order has been successfully placed and payment has been received, we begin preparing it for shipment.

  • Processing Time: 1–3 business days

  • Orders are processed Monday through Friday, excluding public holidays.

  • During periods of exceptionally high demand, processing times may occasionally be extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

1–7 business days

Delivery times vary depending on your destination and local courier services.

Please note that delivery estimates are not guaranteed and may occasionally be affected by:

  • Public holidays

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • High seasonal demand

  • Other circumstances beyond our reasonable control

We appreciate your patience should unexpected delays occur.

3. Shipping Origin

To reduce unnecessary inventory waste and support a more sustainable fulfillment process, many of our products are shipped directly from our trusted international suppliers.

Depending on product availability, your order may be dispatched from one of our fulfillment partners, including facilities located in China.

In certain countries, customs duties, taxes, or import charges may apply. These charges, where applicable, are determined by local customs authorities and remain the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated during checkout based on factors such as:

  • Delivery destination

  • Order weight

  • Selected shipping method

The total shipping cost will always be displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

Customers are responsible for monitoring the progress of their shipment using the tracking link provided.

Tracking updates may indicate that:

  • The package is out for delivery.

  • A delivery attempt has been made.

  • The parcel is available for collection at a local pickup point.

  • Additional delivery information is required.

If your shipment is redirected to a pickup location, it is the customer's responsibility to collect the parcel within the timeframe specified by the carrier.

If you experience any delivery issues or believe your shipment has been delayed, please contact us at paulleonoralondon@gmail.com before initiating a payment dispute or chargeback. Our support team will gladly investigate the matter and work towards an appropriate solution.

6. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping details, please contact us within 24 hours of placing your order by emailing:

paulleonoralondon@gmail.com

Once an order has entered processing or has been dispatched, we may no longer be able to modify the shipping address.

Where tracking information provided by the shipping carrier confirms successful delivery to the address supplied during checkout, the shipment will generally be considered delivered. If you believe there has been a delivery issue, please contact us promptly so we can assist you in communicating with the carrier where appropriate.

7. Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Please note that carrier investigations may require additional processing time before a final resolution can be provided.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, our customer support team is happy to assist.

Paul & Leonora London

Email: paulleonoralondon@gmail.com